Challenges associated with call centres

Question

Instructions

I need a 250 word response to the following statement, making sure to include evidence in the form of academic references:

‘Call centres are frequently described as electronic sweatshops’ (Cartwright, 2003: 1210), organised according to Taylorist principles. What are the challenges associated with these forms of organisations? How can organisations augment the wellbeing of employees who work in these call centres?