Customer relation in an Organization.

Read “Measuring Customer Relationships: What Gets Measured Really Does Get Managed.).” Explain the relationship between customer value, customer satisfaction, and customer loyalty.

MEASURING CUSTOMER RELATIONSHIPS: WHAT GETS MEASURED REALLY DOES GET MANAGED - Ivey Business Journal

Include 3 scholarly/reputable references, 1 from the linked article and 2 outside sources (a website that you found especially helpful, an article, a YouTube video that relates to the topic we are discussing).

Each outside citation should be hyperlinked and set to open in a new window when clicked. Find scholarly references. Reputable references would be professional magazines, verifiable articles, etc.